Submitted by: Adnan Khawaja
As VoIP is quickly becoming a popular medium of communication, it becomes a daunting task for the wholesalers to bill the increasing number of resellers. Efficient billing software can save time and provide accuracy. Read on to know why billing software is essential for your business and what the attributes of good billing software are.
The telecom industry undergoes changes very rapidly, whether it is a change from landlines to wireless communication with mobile phones or to an advanced system of VoIP. VoIP is an emerging medium and there is still a lot of potential to be tapped here. What makes VoIP a quickly growing communication medium is that it is very cost effective as compared to traditional telephony and almost everyone has a broadband connection now. It is gaining popularity especially in corporate use. However, as the communication systems get advanced and there are more and more users, the complications in managing the heavy traffic also increase.
There are wholesalers who provide their services to retailers, who further cater to the end customers. To keep a track on the minutes used by millions of users is not an easy task. Thus billing work takes up enormous time and effort of the wholesalers. Hence there arises the need for billing software that can meet the complex billing requirements of VoIP network and deliver both accuracy as well as efficiency. Here are some features that highlight the importance of billing software.
Time- time is the biggest factor that creates the need of billing software or rather makes it indispensable. Well designed billing software can save up to 80% of the time spent in manual billing. That also means saving the effort of the staff, which can be put to better use. It helps the organization to pay more attention to their core business functions.
Reduced costs- since billing software makes it possible to generate bills faster and send them electronically, wholesalers do save a huge part of the costs incurred on manual billing and delivery.
Accuracy and reliability- moreover, you can trust VoIP billing software to give better accuracy. With advanced features, you can be sure that there are no shortcomings in the billing. Inaccurate billing can cause great losses to a business where accuracy is of great significance. Furthermore, billing software needs to have a comprehensive system of access and authentication to prevent any malicious use.
An adept VoIP billing software should also be easy to install and operate. A user friendly interface and navigation makes it convenient for the business to use the software. It should include features like Advanced Analytics, support of complex business arrangements; Role based access, CRM Portal and comprehensive reporting on business metrics like route quality, traffic trends, screens, queries and profit and loss statements. It should also allow for customization in case a business has its own separate requirements, thus flexibility is another desirable feature.
By choosing software that makes the process of billing smoother as well as efficient and reduces the chances of errors the wholesalers can not only provide better services to their customers, but at the same time also reduce their costs and save time. Reduced time and effort in turn means more attention can be paid to the core business functions of sales, thereby increasing the prospects of growth of the organization.
About the Author: This article has been written by an expert, working for V Switch, a leading company offering soft switch, billing software for VoIP billing.Website:
vswitch.cc/
Source:
isnare.com
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